Customer engagement
June 19, 2024
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Connect, Engage, and Thrive with WhatsApp API!
Connect effectively with your customers, automate messages and drive 3x more conversions!
- Communicate effectively with leads
- Supercharge messaging efficiency
- Securely manage and message your contacts
- Transform your marketing process
Enhance user experience with WhatsApp API
Boost customer communication, optimize your support and skyrocket your business success!
“Each and every requirement related to CRM and dialer gets fulfilled through this software.”
Durwang Sawant, SwitchMyLoan
Features that will optimize customer engagement
Key ingredients to improve customer communication – all in one WhatsApp API!
Lead Forms
Lead Management
Customer Engagement
Follow-up Management
Lead Forms
Lead Form and Disposition
Lead forms or scripts are customizable for every campaign you create. Customize your scripts in your preferred language, and include questions in a variety of formats, such as MCQs, texts, dates, etc. At the time of disposition, telecallers can classify leads under different categories.Lead Management
Lead Form and Disposition
Telecallers can prioritize leads as needed and can then call those leads based on the priority set. Telecallers can also assign leads among each other based on the other telecaller’s availability, language spoken, hierarchy, etc.Customer Engagement
Instant Multichannel Engagement
NeoDove autodialer goes beyond making calls, it helps build holistic relationships with customers. A telecaller can send instant WhatsApp messages, SMS, and emails immediately after each call. Just a click can boost their engagement by up to 130%!Follow-up Management
Follow-up and Reminders
Follow-ups can be scheduled after each call, and as a follow-up approaches, telecallers will receive regular reminders for the same. Furthermore, in a call, telecallers can review the lead history to better understand the conversation and pick up where they left off.
Bulk WhatsApp messages
Connect with a wide variety of leads and potential customers with bulk messaging. Send promotional messages, discount offers and product launch messages to boost conversion rates!
Automations
Automate marketing campaigns and effectively communicate with your target audience. Use automated notifications for order and delivery updates, payments, reminders, and more!
WhatsApp Chatbots
Use chatbots to quickly respond to customer queries, FAQs and complete sales. Be available 24/7 and build stronger relationships with customers.
Integration Capabilities
Integrate and connect WhatsApp API with your CRM, software, or other tools for streamlined operations and efficient data exchange.
Benefits
The Perks of Using NeoDove’s WhatsApp API
Boost your business reach
Increase the click-through rate of your sent WhatsApp messages and effectively connect with and send Broadcasts to all your customers.
Enhance customer support
Provide customers with the best quality of customer support. Answer all queries effectively, monitor agent performance.
Save valuable time with automation
Send automated quick replies to answer customer FAQs along with timely notifications and reminders to boost customer satisfaction.
Boost your business reach
Increase the click-through rate of your sent WhatsApp messages and effectively connect with and send Broadcasts to all your customers.
Enhance customer support
Provide customers with the best quality of customer support. Answer all queries effectively, monitor agent performance and manage multiple users all through a single WhatsApp account
Save valuable time with automation
Send automated quick replies to answer customer FAQs along with timely notifications and reminders to boost customer satisfaction.
Increase your telecalling team’s efficiency by 93%
Take your telecallers’ efficiency to the next level, get started with NeoDove today!
Calling Methods
Get multiple options for calling
SIM-based
A SIM is all one needs to get started with calling and to manage everything in one place.
Cloud Telephony
Benefit from cloud telephony features such as number masking, reduced idle time, etc.
VoIP
Get the flexibility and convenience of making calls directly through your desktop or laptop.
SIM-based
A SIM is all one needs to get started with calling and to manage everything in one place.
Cloud Telephony
Benefit from cloud telephony features such as number masking, reduced idle time, etc.
VoIP
Get the flexibility and convenience of making calls directly through your desktop or laptop.
Use Cases
Who can use NeoDove’s WhatsApp API?
Sales and Marketing
Broadcast promotional messages in a single click. Effectively boost your customer engagement and connect with up to 1,00,000 users all-in-one go.
Real-time Feedback
Receive instant feedback on your products and services using WhatsApp API. Re-engage customers and boost customer interactions.
Customer Support or Service
Provide live human chat support with multiple devices using a single phone number. Manage customer support efficiently, boost business growth.
Sales and Marketing
Broadcast promotional messages in a single click. Effectively boost your customer engagement and connect with up to 1,00,000 users all-in-one go.
Real-time Feedback
Receive instant feedback on your products and services using WhatsApp API. Re-engage customers and boost customer interactions with the help of handy quick reply buttons.
Customer Support or Service
Provide live human chat support with multiple devices using a single phone number. Manage customer support efficiently, boost business growth and increase conversions on WhatsApp.
Advantages
What makes NeoDove a convenient choice for you
Time-saving
Improve productivity
Get extensive integrations
Quick setup, no
hardware required
“It’s very flexible; it has accommodated our process elements very smoothly. The SMS and WA integration on the platform has increased our efficiency manifold.”
Sumant Chinchwadkar, Expessions Learning
Why they love us
hear it from them!
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72% increased sales conversions.
Find out more about why you need to say goodbye to traditional telecalling and hello to us!
Why NeoDove
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Process
Now no more spending hours managing leads manually!
Step 1: Add Users
Step 2: Create a campaign and assign users
Step 3: Upload leads
Step 4: Start auto dialing!
Step 1: Add Users
Step 2: Create a campaign and assign users
Step 3: Upload leads
Step 4: Start auto dialing!
Security
There is no risk to your data!
AWS Encrypted
Secure Cloud-based
No Backup Required
No Data Sharing
Related Blogs
Customer engagement
June 19, 2024
No Comments
Customer engagement
June 19, 2024
No Comments
Watch your team achieve the results you want!
It’s not just talk, we’ll show you exactly what NeoDove can do for you. Don’t wait any longer to schedule your demo!
FAQs
An autodialer is a software that streamlines the dialing process by automatically dialing numbers from calling lists.
A progressive dialer is a type of autodialer that displays contact information to the telecallers prior to automatically dialing a number.
A predictive dialer is a type of auto dialer system that enables bulk-dialing from a calling list.
There’s no limit to how many calls a telecaller can make on NeoDove.
Through SIM-based calling, yes, your telecallers numbers will be visible to the leads. But if you choose to go with cloud telephony on NeoDove, your telecallers’ numbers can be masked.
Due to the strict guidelines issued by Google, it’s not possible to record calls. But you can access the call recording feature if you go with IVR on NeoDove.
Yes, call logs are updated in real-time and you can view the status of the calls made by your telecallers.
We have a desktop version of our mobile app called the NeoDove Web Dialer. So, regular phone users can access all the features of our autodialer through our web version.
An autodialer is a software that streamlines the dialing process by automatically dialing numbers from calling lists.
A progressive dialer is a type of autodialer that displays contact information to the telecallers prior to automatically dialing a number.
A predictive dialer is a type of auto dialer system that enables bulk-dialing from a calling list.
There’s no limit to how many calls a telecaller can make on NeoDove.
Through SIM-based calling, yes, your telecallers numbers will be visible to the leads. But if you choose to go with cloud telephony on NeoDove, your telecallers’ numbers can be masked.
Due to the strict guidelines issued by Google, it’s not possible to record calls. But you can access the call recording feature if you go with IVR on NeoDove.
Yes, call logs are updated in real-time and you can view the status of the calls made by your telecallers.
We have a desktop version of our mobile app called the NeoDove Web Dialer. So, regular phone users can access all the features of our autodialer through our web version.
First 100 customers to sign up receive 1000 WhatsApp messages at absolutely zero setup cost!
Benefits of Whatsapp API Marketing
Greater Business Reach
Boost the click-through rate of your sent WhatsApp messages.Effectively connect with and send Broadcasts to all your customers using WhatsApp API.
Enhanced Customer Support
With WhatsApp API, provide your customers with the best quality of customer support. Answer queries, complaints or claims effectively and monitor your agent performance.
Cost-effective
Embrace communication and marketing of your products and services at an affordable price. With WhatsApp API, access a range of useful features for minimum cost.
Greater Business Reach
Boost the click-through rate of your sent WhatsApp messages.Effectively connect with and send Broadcasts to all your customers using WhatsApp API.
Enhanced Customer Support
With WhatsApp API, provide your customers with the best quality of customer support. Answer queries, complaints or claims effectively and monitor your agent performance.
Cost-effective
Embrace communication and marketing of your products and services at an affordable price. With WhatsApp API, access a range of useful features for minimum cost.
Features of Whatsapp API Marketing
Send bulk WhatsApp messages
Connect with a wide variety of leads and potential customers with bulk messaging. Send promotional messages, discount offers, product launch messages and more to improve conversion rates!
Run Automations
Automate marketing campaigns and effectively communicate with your target audience. Use automated notifications for order and delivery updates, payments, reminders for abandoned carts, and more!
Create WhatsApp chatbots
Use chatbots to quickly respond to customer queries, FAQs and complete sales. Be available 24/7 and build stronger relationships with customers.
Send bulk WhatsApp messages
Connect with a wide variety of leads and potential customers with bulk messaging. Send promotional messages, discount offers, product launch messages and more to improve conversion rates!
Run Automations
Automate marketing campaigns and effectively communicate with your target audience. Use automated notifications for order and delivery updates, payments, reminders for abandoned carts, and more!
Create WhatsApp chatbots
Use chatbots to quickly respond to customer queries, FAQs and complete sales. Be available 24/7 and build stronger relationships with customers.
Watch your team achieve the results you want!
It’s not just talk, we’ll show you exactly what NeoDove can do for you. Don’t wait any longer to schedule your demo!
FAQs
No, WhatsApp Business API isn’t Free. Only Procurement of WhatsApp Business API is free if you choose NeoDove as your WhatsApp partner. But, you’d need to pay WhatsApp Conversation charges for Business & User Initiated Conversations as well as platform charges for using a WhatsApp Business API-based platform like NeoDove.
No, you can’t! The number which is active on WhatsApp Business API can’t be registered on WhatsApp Apps. Also, if a number is already registered on WhatsApp Apps, you must delete that WhatsApp Account to register for WhatsApp Business API.
You can automate WhatsApp messages to your customers like welcome messages, order/ payment confirmations, abandoned cart notifications, application drop-off notifications & more by connecting your CRM/Business Software with NeoDove.
Yes, you can integrate WhatsApp Chatbots with a WhatsApp Business API-based platform like NeoDove. The process is really easy & you can do it yourself by reading the Chatbot Tutorial posted on our website. If not, you can ask their team to create it for you!
The API rights will be with NeoDove, and businesses can use NeoDove platforms to use the WhatsApp API related services.
Contact means the audience/users uploaded to the platform. Businesses can send messages to these contacts using the NeoDove platform. Contacts should not be mistaken for Agents.
Agents are business associates/employees who can send or interact with the uploaded contacts using NeoDove Portal (WhatsApp).
Soon after the Meta business manager is verified, the first batch of bulk messages can be sent.
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About NeoDove
NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more.
Here’s a list of what you can do with NeoDove:
- Create and prioritize campaigns. Add leads. Assign users.
- Create customizable customer details forms and message templates. Add attachments.
- Get complete lead history. Make calls through auto dialer.
- Send instant WhatsApp, email and SMS without saving customer details manually.
- Set follow-ups and never miss a single lead.
- Prioritize leads and assign tasks to other members.
- Get sales pipeline overview and call reports.
- Track and manage team performance.
- Get both direct and custom integrations. Capture all the leads in one place.
- Access the Marketplace for value-added services.
NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements.
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