A sticky agent helps telecallers in relationship building and trust with the customers. It can improve the conversion rate as well as resolution time to solve different problems.
The sticky agent feature offers a faster point of resolution with advanced technology. All in all, it offers better management of the call flow.
NeoDove has inbuilt cloud features that help telecallers achieve the target seamlessly. In addition, with sticky agent features, building relationships with customers becomes much more accessible. So, yes, a sticky agent is worth it.
Yes, all your calls need not be diverted to sticky agents. You can set the feature for specific call types or skill groups.
Sticky agent in IVR allows customers to reach the same agent they had interacted earlier. The call routing feature allows the sticky agent to function properly.