WhatsApp Business is growing to become one of the most popular communication channels for businesses.
The WhatsApp Business app allows businesses to carry out quick and important conversations in a convenient way. This is wonderful news for businesses looking to more deeply connect with their customers.
However, the WhatsApp Business application can only be used by a maximum of 4 users at one time. Businesses that have a large inflow of WhatsApp Business messages may need more than that.
We have just the solution for you.
In this article, we will break down how you can start using WhatsApp Business with multiple users.
WhatsApp Business for multiple users: Different business sizes
Navigating the WhatsApp Business landscape for multiple users involves understanding the tailored solutions for various business sizes.
Whether you’re a micro-sized business or a larger enterprise, WhatsApp has options to suit your needs.
WhatsApp Business App for Micro-sized Businesses
Ideal for small businesses, the WhatsApp Business App offers a user-friendly platform. It simplifies customer communication, allowing micro-sized businesses to engage with clients efficiently. As such, it’s a straightforward solution for those starting their digital journey.
WhatsApp Business API for SMBs, Mid-size Companies, and Enterprises
The WhatsApp Business API is designed to accommodate the needs of SMBs, mid-size companies, and enterprises. With advanced features and scalability, it caters to the demands of businesses with larger customer bases. Thus, ensuring a robust and streamlined communication system.
How To Use WhatsApp Business App with multiple users
If you want to use the WhatsApp Business App with multiple users, you will first have to join the beta program.
This is a fairly simple process and can be completed using the following steps:
Step 1 – Go to your WhatsApp Business App
Open your WhatsApp Business App on your device.
Step 2 – Then, tap the ‘more options’ icon
Look for the ‘more options’ icon, often represented by three dots or lines, and give it a tap.
Step 3 – Click on ‘Linked devices’
Navigate to ‘Linked devices’ within the menu.
Step 4 – Next, press ‘Multi-device beta’
Once there, find and press ‘Multi-device beta.’
Step 5 – Tap on ‘Join beta’
Lastly, tap on ‘Join beta’ to become a part of the WhatsApp Business API Beta Program.
Now that you’ve successfully joined the WhatsApp Business API program, you can link other devices to your phone. This can also be done in the ‘Linked devices’ section.
How To Add Multiple Users On The WhatsApp Business App
Adding several users to the WhatsApp Business app is easy and quick, just a matter of minutes. Let’s explore how to add multiple users/devices using the WhatsApp Business app:
Step 1 – Go to your WhatsApp Business App
Open the WhatsApp Business app on your device. Tap to launch the app.
Step 2 – Tap the More Options icon with three vertical dots
In the top-right corner of the screen, you’ll see three dots. Tap on these to access additional options in the app.
Step 3 – Click Linked Devices
Once in the options menu, locate and click on “Linked Devices.” This section allows you to manage and link additional devices to your WhatsApp Business account.
Step 4 – Click ‘Link a Device’
Within the Linked Devices menu, find the option to “LINK A DEVICE” and select it. This action initiates the process of adding another user or device to your WhatsApp Business account.
Step 5 – Scan the QR code
Use your device’s camera to scan the QR code displayed on the other user’s device. Once successfully scanned, the additional user is linked, and you’ve successfully added multiple users to your WhatsApp Business app.
Important Note
You’re allowed to use up to four devices on the WhatsApp Business app – that’s one mobile device plus an additional four devices, like a PC, tablet, or another mobile, all using the same phone number. So, whether you’re managing it from your phone or spreading the load across different devices, it’s a simple and flexible process.
Also Read: WhatsApp Business vs WhatsApp API: Which is Best?
Limitations Of Adding Multiple Users On The WhatsApp Business app
Although possible, adding multiple users on the WhatsApp Business app, comes with its own limitations, such as:
1) Unable to Assign Chats to Agents
Assigning chats to specific agents for a more organized workflow is not supported. This can lead to confusion and a lack of accountability in handling customer inquiries.
2) No Tracking for Missed Chats
There’s no built-in mechanism to track missed chats. This makes it challenging to identify and address customer inquiries that may have slipped through the cracks.
3) Inability to Prioritize or Deprioritize Chats
Without the ability to prioritize or deprioritize chats, businesses may struggle to manage their workload effectively. Thus, resulting in delayed responses to critical customer issues.
4) Lack of Chat Resolution Marking
The absence of a feature to mark chats as resolved hampers the ability to keep a clear record of completed interactions. This can negatively impact follow-up and customer service efficiency.
5) Potential for Duplicate Customer Interactions
Multiple agents might unintentionally engage with the same customer from different devices.
6) No Tracking of User Details or Order History
There’s no way to centrally track crucial customer information, such as user details, order history, or past conversations with other agents.
7) Limited Agent Performance Tracking
The absence of tools for tracking agent performance, resolved queries, or missed opportunities makes it challenging to evaluate the efficiency of customer support operations.
8) Absence of Chatbot Support
The WhatsApp Business app for multiple users lacks chatbot support. Thus, limiting the ability to automate responses and handle routine queries, and increasing the workload for human agents.
Check Out: 5 Things To Know Before CRM WhatsApp Integration
How to use WhatsApp Business API with multiple users
Setting up your WhatsApp Business API involves more than just downloading a standalone app, similar to the process described above.
The WhatsApp Business API doesn’t come with its own interface. So, to use the WhatsApp API, it has to be utilized through software like NeoDove.
NeoDove not only harnesses the full capabilities of the WhatsApp API but also offers chatbot automation, real-time analytics, and seamless integration with other messaging channels.
Prerequisites For WhatsApp API
1) WhatsApp Business Account
You need to have a WhatsApp Business Account to access the WhatsApp API.
2) Facebook Business Manager Account
You must have a verified Facebook Business Manager account.
3) Phone Number
You need a dedicated phone number that will be used solely for the WhatsApp Business API. This phone number should not be associated with an existing WhatsApp account.
4) Official Business Verification
To access the WhatsApp API, your business needs to undergo a verification process to ensure legitimacy. You will need to provide documents like business proof, identity proof (Aadhaar Card), address proof and any additional business details.
5) Approval from WhatsApp
After implementing the API, you need to apply for access and receive approval from WhatsApp to use the WhatsApp Business API.
How to access WhatsApp Business API with NeoDove?
As NeoDove has an integration with WhatsApp Business API, setting it up is extremely easy. Once you’ve ensured to have all the above prerequisites in hand, just follow the below steps:
Step 1 – Sign Up For NeoDove
To begin the process of subscribing to NeoDove, you can fill the request a demo form. Our experts will get in touch with you to discuss the following steps.
Step 2 – Select WhatsApp as a messaging channel
Once you are subscribed to NeoDove, you can choose WhatsApp as your messaging channel.
Step 3 – Apply for WhatsApp Business API
Lastly, you will have to begin the application process for WhatsApp API. Once again, you can get in touch with your CSM or Delight – our dedicated customer success team to help you with the process.
The Benefits of using WhatsApp Business API with Multiple Users
When it comes to optimizing your customer interactions, utilizing WhatsApp Business API with multiple users can be a game-changer.
Let’s explore the main benefits of using WhatsApp Business with multiple users:
1) Unlimited Users
WhatsApp Business API with multiple users allows your team to grow without limitations. Scale up your operations seamlessly by adding as many users as needed.
2) Avoid Multiple Channels, Multiple Numbers
Consolidate your communication efforts by steering clear of multiple channels and numbers. With WhatsApp Business API, all your team members can efficiently collaborate using a single platform.
3) Better Customer Support Efficiency
Enhance your customer support efficiency by enabling multiple users to handle queries and concerns in real-time. With collaborative tools at their disposal, your team can streamline issue resolution and boost customer satisfaction.
4) Support Benefits
WhatsApp Business API with multiple users amplifies your support capabilities. Distribute workload among team members, assign tasks, and monitor progress effortlessly.
5) Marketing and Sales Benefits
With WhatsApp Business API, multiple users can engage in targeted outreach, follow up on leads, and coordinate marketing campaigns seamlessly. This collaborative approach ensures that your brand’s messaging is cohesive and impactful.
Also Read: 8 Best Use Cases of WhatsApp API You Should Know
How NeoDove’s WhatsApp API Can Optimize Your Communication
NeoDove Telecalling CRM comes equipped with a feature-filled WhatsApp API. With NeoDove’s WhatsApp API, you can effectively connect with multiple users all from a single account and instantly send 1000s of messages, all with a single click.
NeoDove’s WhatsApp API brings you the unique experience of being able to access your WhatsApp API directly from the CRM itself.
Through NeoDove’s WhatsApp API, you can easily create leads on NeoDove, automatically schedule WhatsApp messages and drive 3x more conversions.
Conclusion
Through the ultimate guide to WhatsApp Business with multiple users, it’s clear that this platform, whether through the WhatsApp Business App or the WhatsApp Business API, is a game-changer.
Seamlessly integrating team collaboration, it transforms the way you connect with your audience. No more juggling between channels – just a unified, efficient approach to customer support, marketing, and lead management.
So, take the plunge into this user-friendly landscape where every team member contributes to your brand’s success story. WhatsApp Business with multiple users isn’t just a tool; it’s your passport to a more connected, streamlined, and engaging business experience.
Frequently Asked Questions (FAQs)
WhatsApp Business can be used with multiple users by joining the WhatsApp Business API Beta Program, which allows the app to be used with more than four users. This can be done by going to the WhatsApp Business App, tapping the ‘more options’ icon, clicking on ‘Linked devices’, pressing ‘Multi-device beta’, and then tapping on ‘Join beta’.
WhatsApp or WhatsApp Business can be used on two phones by opening WhatsApp Web in a browser and linking the secondary phone using the QR code.