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Did you know that websites are the most popular marketing channel for real estate at 90.7%?
The chances of converting a lead successfully in real estate are largely based on successful customer site visits. In fact, many consider it to be the decisive moment during the sales process.
Thus, it becomes imperative for you to drive more traffic to the site in order to increase sales.
But, how do you do this? It’s simple, you put into practice some top-tier real estate customer service tips.
In this article, we will take you through the most effective real estate tips. These site visit tips will help you increase your conversions and drive more real estate site visits.
7 Real Estate Customer Service Ideas To Boost Real Estate Site Visits
Knowing how to treat your customers is vital if you want to boost sales in the real estate industry. Good customer service is essential in convincing customers to make a purchase or recommend your business to others.
As such, here are 7 real estate customer service ideas to help improve real estate site visits that you should always remember:
1) Know your market well
To serve your customers effectively and boost real estate site visits, you must have an in-depth understanding of your local real estate market.
Tip – Know the neighborhoods, schools, property values, and current market trends like the back of your hand.
This knowledge will allow you to match your clients with properties that genuinely suit their needs.
2) Make their experience memorable
Buying a home isn’t just a transaction; it’s an emotional journey. Make it memorable for your clients by going the extra mile.
Tip – Offer personalized property recommendations, provide detailed information, and be responsive to their questions and concerns.
Small gestures, like a welcome gift or remembering their preferences, can leave a lasting impression.
3) Always put their needs ahead of your own
Your clients’ needs should always come first. Tailor your recommendations accordingly and be transparent throughout the process
Tip – Listen actively to their requirements, concerns, and feedback.
Putting their interests first builds trust, which is the foundation of a successful real estate partnership.
4) Be clear and communicate effectively
Communication is the foundation of any successful real estate transaction. Be clear, responsive, and transparent when dealing with clients.
Tip – Keep clients informed at every stage of the process, from property search to closing.
Effective communication not only fosters trust but also ensures clients are well-informed and confident in their decisions.
5) Develop a strong USP for your business
In a crowded market, having a Unique Selling Proposition (USP) can set you apart.
Tip – Identify what makes your real estate business unique.
Your USP could be your in-depth knowledge of a particular neighborhood, your specialization in luxury properties, or your dedication to eco-friendly homes. Highlight this USP in your marketing to attract clients who resonate with your strengths.
6) Establish a unique yet interesting online presence
In today’s digital age, your online presence is crucial. Create a professional and engaging website that showcases your listings, services, and client testimonials.
Tip – Use social media platforms to share valuable content, engage with your audience, and build a community of real estate enthusiasts.
An active online presence not only increases your visibility but also builds credibility.
7) Offer additional services
To provide exceptional value, consider offering additional services like professional consultations. Provide insights into property investment, market trends, and financing options.
Tip – Hosting informational webinars or workshops can position you as an industry expert and a trusted advisor.
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Always keep these helpful real estate customer service ideas in mind. And, you’ll be able to increase real estate site visits in no time.
The Importance of Customer Real Estate Site Visits
Statistically, property site visits convert into actual sales to the tune of more than 7%. This is especially impressive considering the price of a single unit.
As such, it’s very important to have a sound strategy in place to drive more real estate site visits. This is especially true when you have a high conversion rate.
In fact, site visits are a critical step that your customers undertake before investing in your real estate project. Moreover, their buying intent is clearly visible when they decide to visit your site.
As a result, engaging your potential customers through real estate site visits is likely to increase your chances of sales. For these reasons, we’ve compiled a list of the best real estate site visit tips to drive more website traffic.
10 Tips To Increase Real Estate Site Visits
The real estate industry is both challenging and rewarding at the same time. Have you ever wondered ‘how to increase your sales in real estate’? Well. no need to worry.
Here are 10 real estate customer service tips will drive more real estate site visits no matter your level of experience:
1) Simplify the booking process
Executing the process of scheduling a real estate site visit for your customer should be simple and easy.
Learn to adopt the one-click scheduling model. This allows your potential customers, who are interested in a real estate site visit to visit the project page. They can then enter the necessary details and preferred time slots, and get their site visit scheduled.
Once they have scheduled their site visit, you can always send them additional follow-up reminders later. Utilize tools that let you touch base with your prospects and clients easily.
Take NeoDove for example. Your telecalling team can use it to call up the prospects and convey relevant messages. Furthermore, you can also send WhatsApp messages with brochure links directly from the mobile app without saving your number.
Remember that the simpler the process, the higher the opportunity for more site visits.
2) Save time and effort through virtual real estate site visits
Companies with the option of virtual site visits have seen around a 30% increase in the number of site visits. Moreover, easy-to-set-up, customizable VR technology allows your lead to experience the site from the comfort of their home.
This really works well for especially NRI leads or leads from different parts of the country. A VR real estate site visit is a great option that will surely extend the reach in terms of leads and help you increase site visits. Moreover, your customers are more likely to opt for it.
3) Provide a pick-up/drop service
There is one major concerning point holding back potential leads from actually going through a real estate site visit. And, that is the effort it takes to visit the property.
Therefore, you can offer a free pick-up and drop service. It will prove to be a very valuable addition that will attract and drive more real estate site visits.
Also, it will save your customers money and effort to travel. This will make it easier to convince them to visit the property site.
4) Build an experience center
Whenever a potential lead visits your site, they’ll be expecting more than just a tour of the property. To address this, many renowned real estate companies have designed a customer experience center.
Here, they demonstrate what the complete project will look like. This gives the customers a feeling of the lifestyle that the project will provide upon completion. People today want more than just a good place to live in, they want an exceptional experience.
They aspire to a better lifestyle. Therefore, you must give them a teaser of the lifestyle experience that they can expect.This makes your customer more inclined to visit the project and can improve real estate site visits.
5) Personalized content automation
It is very important to connect with your customer at the right time. So when the customer is browsing your website you’re likely to be at the top of the customer’s mind.
With advanced marketing automation features, you can have a personalized content strategy for each customer in your lead nurturing plan. Focus on tracking the web and sales interaction of each and every customer. You can then easily send relevant messages on any particular event triggered by the customer.
The higher your customer engagement rate, the more the probability of driving more real estate site visits. So, start planning a dedicated strategy to drive more real estate site visits and witness growth in sales.
6) Register on real estate portals
Be present on sites like Magic Bricks, Just Dial, or 99 acres.com. You really need to be out there if you want to be discovered.
Advertise on their website. Although slightly expensive, these sites play a huge role in home buying and it’s probably for the best. In fact, these sites account for 48% of all site traffic for real estate searches.
You can use tools that offer integration with these portals. With such tools, you don’t have to keep track of the leads generated from these sites. All can flow into the portal for you to call the prospect immediately.
7) Run social media ads
Don’t be afraid to invest in paid ads on social media. With organic reach dwindling on popular social networks like Facebook, paid FB ads come to the rescue. They allow you to get in front of your target clients and help increase real estate site visits very easily.
Platforms like NeoDove make it easier for you to keep track of every lead easily through one place. So, be it Facebook ads or Google ads, you don’t have to sift between multiple channels to manage your leads.
8) Host community events
Community events offer an excellent opportunity to showcase not only your properties but also the lifestyle and neighborhood in which they are located. You can organize events like neighborhood picnics, local art fairs, or charity fundraisers.
These events create a positive buzz and draw people to the area, making them more interested in exploring the properties you have for sale. It’s not just about selling a house; it’s about selling a lifestyle, and community events can help you do just that.
9) Invest in high-quality photography
In today’s digital age, the first encounter many potential buyers have with your listings is through online photographs. Investing in professional real estate photography ensures that your properties are presented in the best possible light.
A professional photographer knows how to capture the essence of a property, highlighting its unique features and making it more appealing to prospective buyers. High-quality, visually appealing images can significantly increase the number of real estate site visits and inquiries.
10) Conduct exclusive property previews
Exclusive property previews are a smart way to pique the interest of serious buyers and increase real estate site visits. By inviting potential buyers for a personalized tour before the official listing goes public, you create a sense of exclusivity and urgency.
During these previews, you can provide detailed insights into the property, addressing any questions or concerns. This one-on-one interaction helps build trust and a deeper connection with the property. Thus, making it more likely that the potential buyer will schedule a real estate site visit to see it in person.
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Conclusion
Overall, it can be challenging to run a real estate business if matters are not managed properly.
If followed properly, the real estate tips and tricks mentioned above can reap great rewards. Moreover, they can really make a difference when it comes to real estate site visits.
Remember the 7 important real estate customer service ideas and to focus on your customer’s experiences.
In the end, the experience that you offer your prospects and clients is what matters most. With these real estate site visit tips, you can ensure that their experience is as great as it can possibly be.
NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
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About NeoDove
NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more.
Here’s a list of what you can do with NeoDove:
- Create and prioritize campaigns. Add leads. Assign users.
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- Set follow-ups and never miss a single lead.
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- Get sales pipeline overview and call reports.
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- Get both direct and custom integrations. Capture all the leads in one place.
- Access the Marketplace for value-added services.
NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements.
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