Types of Dialers

There are three basic types of dialers – power dialers, preview dialers, and predictive dialers. 

1. Power dialers

They can dial and distribute phone calls automatically. A agent receives the call as soon as a customer or a contact picks it up. It depends on the person receiving the call. Power dialers dial the next number immediately after one call has ended.

Whenever the dialed number is busy or not received or disconnected, the dialer moves ahead to the next number. There is no wastage of time in busy lines or disconnected signals or not valid phone numbers, or any voicemail answers.

When you have CRM with dialer, all of the contact information and history is visible to the agent.  You can adjust the dialing rates can be based on how many agents are there, the reason for calling, and the demand for any product. 

Power dialers are useful in follow-up calls, sales business, telemarketing, cold calling, and marketing campaigns. The advantages of such dialing Softwares are the absence of dropped calls since there is always an agent on the line whenever the call goes through.

Also, agents can make more calls per hour. The CRM incorporation leads to better customer service and, therefore, good lead management. The disadvantage is that agents have more idle time. 

2. Predictive dialers

Predictive dialers are automated dialers that depend upon the availability of the agents and can thus adjust the rates of dialing accordingly. As the name suggests, predictive dialers can estimate and predict the approximate time taken to answer calls. A rapid dialer can intelligently predict the number of calls that must be done based on a smart algorithm that they possess. 

Such predictive dialers depend on the provided statistics from the internet cloud system and can thus dial more calls than the number of agents. They can calculate the exact number of dials assigned to every agent with much lesser break times between the calls since they already know that a certain proportion of calls will be invalid.

Imagine a call normally lasts for 60 seconds according to the available data in a call center. A predictive dialer begins dialing ten seconds before the call will end, at 50 seconds.

Agents can adjust the dialing rate based on the kind of business in question. The advantage of this system is that there are more calls assigned to agents and, therefore, very little to no idle time. Also, there will be more productivity and revenue in the call center’s business. Predictive dialers are mainly used in surveys, telemarketing, and short-time calling. 

3. Preview dialers

Here the agents can preview the contact information before calling. This is helpful whenever agents need to prepare to go ahead with the call. For example, it can be useful before calling if the agents preview the client’s history while booking a reservation. Agents can use preview dialers in two ways.

The agent may check the information for an undecided time and then dial when finished. Otherwise, the dialer dials the number after a certain time interval during which the agent can preview the data. Preview dialers are useful in legal documentation, booking confirmation, and other documentation. 

Recommended – Best Auto-dialer softwares

What is the Difference between Traditional Phone Systems and CRM with Dialer?

Phone systems have an inbuilt dialer that displays all contact numbers and a few favorite contact numbers that you can quickly call when you want. On the other hand, CRM with dialer systems can call numbers automatically and sequentially when programmed after certain time intervals and can drop calls upon conditions like busy signals.

They can determine unanswered calls, busy tones, answering machines, voicemails, and disconnected calls. CRM with dialers automatically updates and saves information on clients, unlike phone systems.

Voice detection software in dialers can cut the call directly without wasting time as they differentiate between unanswered and answered calls. This is unlike phone systems. One needs to dial and wait upon the call to detect an answer. Agents have to operate phone systems manually while CRM with dialers use predictive or power or preview dialing modes.

Conclusion

Now armed with the knowledge and understanding of CRM with dialers, you can harness the true potential of your sales team. You can drive unprecedented growth for your business. By seamlessly integrating a dialer into your CRM, you can save time. You can increase call volumes, and enhance the efficiency of your sales process. So, what are you waiting for? Embrace the power of a CRM with dialer and unlock a world of sales opportunities today.

Frequently Asked Questions (FAQs)