IVR reduces call wait times and ensures efficient call handling.
CALL ROUTING
The system intelligently routes calls to the right department or agent, based on predefined rules or caller input
Call Recording
Call recording help businesses to record and review conversations for training purposes, quality assurance, or resolving disputes.
Call Analytics
Advanced call analytics provide valuable insights into call volume, peak call hours, average call duration, and other key performance indicators
Voicemail-to-Email
This feature converts voicemail messages into email format, allowing employees to access and respond to voicemails conveniently.
Real-time Monitoring
Businesses can monitor ongoing calls in real-time, enabling supervisors to ensure quality service and support to customers.
CRM Integration
CRM software enables a comprehensive view of customer interactions. As such, call management software helps improve customer engagement and personalization.
Call Queuing
Call queuing ensures that customers are informed about their position in the queue. As a result, minimizing frustration and enhancing the overall customer experience.