9 Best Auto Dialer Software for Your Call Center

Did you know that sales representatives spend 64.8% of their time on administrative tasks rather than making sales?

That means they lose time calling and redialing phone numbers when they could be nurturing leads.

With the introduction of auto dialer software, the call center and telemarketing industry has seen some massive advancement.

To be successful in your venture, you must have an auto dialer software for call centers. As such, it’s necessary that you invest in good auto dialer software.

But, how do you know which is the best auto dialer app for your company? 

In this article, we will answer all your questions in-depth. Moreover, we’ll also introduce the significance of best auto dialer features and show you where to find them.

What is an Auto Dialer?

Auto dialer software is an outbound dialer technology that enables businesses to connect with many clients. In this way, it allows you to save an immense amount of time. 

Auto dialers can produce much better efficiency and output. They help connect agents to customers as soon as the call goes through and gets patched.

Auto dialers are extremely useful for businesses in a wide range of industries – From real estate companies to insurance firms to financial service providers, E-commerce, marketing companies and more.

Customer Relationship Management (CRM) software controls the interaction and relationship with existing customers alongside potential clients. Most sales companies integrate CRM software with an auto dialer software to boost marketing, customer service, and support. 

Auto dialer software enables you to dial vast numbers of phone calls automatically. 

The best auto dialer software will allow your agents to dial through a pre-existent list of contacts consecutively. This saves them the effort of manually dialing numbers and waiting out the ringing process. Additionally, they also don’t lose time on unanswered calls.

Why Do We Need Auto Dialer Software for Call Centers?

The key feature of the best auto dialer software is that there is no time wasted compared to manual dialling. 

This increases productivity in sales businesses. With auto-dialers, your agents can talk to many people in a shorter time and boost profits.

Aside from cold selling, auto dialer software provides an ideal channel for emergency/ event notifications, campaigns and more. 

It even allows your agents to make significantly more calls. Not only this, it also ensures that each call connects to a high-quality lead.

Auto dialer software optimizes and speeds up your accessibility. Alongside this, they also enhance the quality of customer discussions and guarantee compliance with government cold-calling requirements.

Does Your Sales Team Need an Auto Dialer?

The main features of an autodialer make it an inseparable asset to sales businesses. For the same reason, auto dialer software for call centers have also become a popular necessity.

Here are 8 reasons why your sales team needs an auto dialer:

• Saves time

The absence of manual dialling leads to agents calling and connecting to an unlimited number of customers. Auto dialer software saves a lot of time, usually spent in manually dialing each number. With auto dialling, calls can be made with just a few clicks. 

• Production of quality leads

Auto dialer software allows you to detect calls with an answering machine and filter them. As such, agents are only connected with answered calls. 

This produces quality leads and saves a lot of time in skipping the machine.

• Increased efficiency

Integration of true caller technology will upgrade your answering rate of calls by 40-60%. This will promote smoother efficiency and quality conversations.

• Improved conversion rates

Auto dialling software will whisk up sales and subsequent collections. This enables your agents to make more calls in less time. Thus, leading to higher rates in conversion. 

• Increased revenue generated

Your business’ revenue will get enhanced due to higher calling rates resulting from intelligent software integrated into auto dialers. 

• Reduced costs

Auto dialer software can marginally decrease the workforce and manpower needed. This allows your organization to save up on salaries and thus, significantly increases the business potential. 

• Improved effectiveness of agents

It enables you to manage numerous promotions at a single time. As such, an auto dialer software improves the effectiveness of agents.

• Quality monitoring

Auto dialer software allows for better supervision by the management. This is because calls can be monitored, and your subsequent calling leads may be planned.

Also Read: 6 Call Center Problems

Auto Dialer Software for Call Center and Sales Team

One of the best auto dialers for businesses is cloud auto dialer software. It works with the cloud, a network of global remote servers functioning as a single unit via the internet. 

Your outbound facility of automated dialling and call is hosted on the cloud. This generates better productivity and minimizes costs at the same time.

The business yields are much higher as the features of such a virtual auto dialer software may be expanded. The intelligent cloud-based system automatically dials numbers according to an order within a given timetable. 

It ensures that the highest number of calls are made. Sales businesses like healthcare, education facilities, E-commerce, industries, etc., use such cloud auto dialers.

In this regard, here are some of the best auto dialer software for businesses in 2022:

• NeoDove

NeoDove’s auto dialer software has ready-to-use calling efficiency with cloud-supplied technology. You can avail the auto-dial and click-to-dial options on your smartphone itself. 

One of the best auto dialer software, it has call analytics trackers, which can measure sales Key Performance Indicators (KPIs). The right agent who is available then gets the leads automatically routed to them. Calls are made using a SIM card.  

The calls are easily managed with Neodove auto dialer software technology. As such, you can improve customer experience rather than wasting time and energy with manual calling. 

Its mobile CRM allows you to effectively communicate with customers. The benefit of this auto dialer software is it gives a remote work experience. As a result, calls and sales meetings can be managed remotely from anywhere.

• Voicent

Voicent is the one of the best options if you want an auto dialer software with good voice features. 

This software automates your calls by connecting your agents to callers. In addition to this, it also allows them to see all follow-up calls queued up. 

In this way, it facilitates live call management.

• RingCentral

The RingCentral auto dialer software is one of the most popular in regulatory compliance. 

It combines the features of progressive dialers, predictive dialers, preview dialers, and TCPA Safe Dial. By doing so, RingCentral focuses on enhancing the agent experience and assists in a smooth sales process.

• PhoneBurner

PhoneBurner is among the best auto-dialer software for remote call management. 

It is easily customizable to your needs. Furthermore, PhoneBurner allows you to categorize your contacts, record communications with clients, and connect with relevant customers.

This enables you to get maximum value out of the software.

• Nextiva

Nextiva is the auto dialer software preferred for a wide range of general users. 

It allows you to communicate with existing and potential clients on channels that target customers frequently. Additionally, it also supports business analytics and automating repetitive tasks.

Nextiva helps you to get the most value out of each conversation.

• ChaseData

ChaseData is thought to be the best for small businesses. It offers call center solutions to companies of all sizes and types. 

This auto dialer software shines when it comes to assisting small enterprises with their call centers. Both sales and marketing divisions have confidence in the software. 

ChaseData provides small businesses with industry-specific solutions rather than a one-size-fits-all strategy.

Also Read: What is call disposition?

• Knowlarity

Knowlarity is considered a telephony solution for businesses of all sizes. It is an auto dialer software equipped with speech analytic capabilities.

It runs on Google Cloud. Moreover, Knowlarity provides capabilities such as call center and telemarketing management, IVR, voice recognition and more.

It enables streamlined business communication over the cloud.

• Servetel

Servetel is a cloud-based IVR system aimed at SMEs and enterprises. It is an auto dialing software that can automatically receive incoming calls and greet customers.

This intelligent system is capable of guiding customers through issue resolution steps without a live agent.

• Exotel

Exotel is a remote-ready communication solution that helps various businesses of any size. 

It provides assistance via calls and SMS for sales and support teams. It is known for deploying reliable solutions for business within 30 minutes.

Conclusion

As you now know, auto dialer software for call centers have truly revolutionized the call center industry. 

By using intelligent software and the internet cloud facility, it helps advance sales in various businesses.

For these reasons, it’s worth considering investing in the best auto dialer software to enhance your own business. With its multitude of benefits, it will have a huge positive impact and make your business much more efficient.