5 Key Benefits of Switching to VoIP Phone Systems

Picture this: You’re in a call center, with phone lines ringing non-stop and your employees frantically juggling calls.

But amidst the chaos, you can’t help but wonder if there’s a better way to handle your business communications.

Well, wonder no more! It’s time to consider switching to VoIP phone systems and revolutionize the way you run your call center.

In this blog, we’ll explore five key benefits of embracing VoIP technology for your business. So, let’s dive in and discover why making the switch to VoIP is a smart move for your business!

What is a VoIP phone system?

A VoIP phone system is a new-age business phone system preferred by today’s businesses to communicate more flexibly with colleagues and customers. 

It works by allowing your users to make and receive calls over an internet connection and reduces dependency on PSTN networks. 

Furthermore, as the system entirely functions using an internet connection, call charges are low and offer your users the flexibility to communicate from anywhere.

The Limitations of PBX Systems

In the old days, companies relied on on-premise PBX systems to communicate internally and externally.

But, the PBX phone systems come with a lot of limitations and disadvantages, which include:

1) Location-dependency 

Your users can only call within the office and managing calls from outside the premises is impossible.

2) Huge financial costs 

Installing and maintaining telephone hardware on-premise is expensive.

3) Limited call management features 

Traditional PBX doesn’t have features like live call analytics, call barge, call whisper and business software integrations. These features are considered essential for customer service and call centers.

Thus, considering the above drawbacks, switching to a VoIP phone system is a smart move any business can make. 

5 Key Benefits of Switching to VoIP Phone Systems

Here are five benefits of using VoIP phone systems for business communications:

1) Expensive hardware setup is not required 

Setting up a VoIP phone system is straightforward and only takes 10 minutes. You don’t need an expensive telephone hardware installation on your premises like PBX. 

Moreover, all you need to do is sign up for a VoIP phone system like TeleCMI, choose your subscription plan (monthly, yearly, or pay-as-you-go), select or port a business phone number, onboard teammates, and configure basic call management settings. 

Now, you can make and receive calls globally using the VoIP applications installed on your mobile or desktop devices.

2) Managing team members is easy with apps 

Adding agents or team members is a hassle-free task for admins in VoIP phone systems. 

When onboarding a new user, you just simply log in to the admin app and navigate to the user or similar settings. 

Then, click add users by filling in basic details like user ID, passwords, extension number, and call settings. Furthermore, you can also delete users or modify user settings in the future when required.

3) Separate desk phones are not required  

Deploying and removing phones is not necessary when it comes to VoIP systems. Your employees can communicate with each other by typing the extension number on the softphone. This can be installed on their existing devices like mobile and PCs. 

As a result, it saves more money for your organization by eliminating the need to install dedicated desk phones or landlines for each employee or business line. 

Simultaneously, agents working in contact centers can manage sales and support calls through softphone apps installed on their existing devices. Thus, it promotes remote working and flexibility to connect from anywhere.

4) Call rates are lower compared to old phone systems 

Traditional phone systems like PBX completely rely on PSTN to transmit calls, accelerating phone bills and breaking the bank account in the long run. This is not the case with the VoIP systems.

As voice and video calls are terminated using an internet connection and audio data is compressed into digital signals, VoIP cuts down your call charges by 60%. This results in more cost savings for BPOs, call centers, small businesses, and enterprises. 

When choosing VoIP vendors like TeleCMI, your business can save huge on international and long-distance calls. As they have global data centers and local termination protocols, you can ensure low latency, zero jitters, and uninterrupted connectivity.

5) Advanced call center features are included  

Both inbound and outbound call centers handle thousands of calls every day. As such, it’s vital to have call center software enabled with VoIP. 

The built-in VoIP calling functionality reduces call charges drastically. Hence, it’s one of the key features to consider when choosing a phone system for call center operations. 

VoIP phone systems like TeleCMI also come with sophisticated features like in-depth call analytics, call monitoring, number masking, IVR, toll-free numbers, CRM integration, and SMS. All of these features help improve agent productivity and customer satisfaction.

Conclusion 

VoIP technology is a great gift for fast-paced businesses that want to enjoy flexible communications with teams and customers.

Migrating to VoIP phone systems offers many benefits for brands like low-cost international calling, connecting from anywhere, reduced dependency on hardware, end-to-end call encryption, app-based accessibility, and more. 

Frequently Asked Questions (FAQs)